When it comes to experience, doing this research provided us with a wealth of knowledge and expertise. Furthermore, this is the first time we've had to deal with a worldwide pandemic like COVID-19, which has the capacity to disrupt and change everything. Because we have previously relied on physical classes, it has an impact on our study habits. However, owing to the current pandemic, Unikl Business School has had to introduce virtual learning, in which the lecturer can only teach via Microsoft Teams. As a result, all group discussions take place online, whether through Microsoft Teams, Whatsapp, or any online platform. Everyone is participating to make this research a success, and all of the efforts to connect with one another are beneficial.