In conclusion, hypothesis 1 which there is a significant relationship between service quality and performance quality towards Maybank is acceptable. Hypothesis 2 also acceptable where there a significant relationship between efficiency and performance quality towards Maybank. Next, hypothesis 3 also be acceptable which there is a significant relationship between sustainability and performance quality towards Maybank. Last but not least, hypothesis 4 is acceptable where there is a significant relationship between customer loyalty and performance quality towards Maybank.
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